Grievance Redressal & Privacy Contact

1. Statutory Grievance Redressal Framework

In accordance with Section 13 of the Digital Personal Data Protection Act, 2023 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Vinti Web Solution has established an accessible and transparent mechanism for addressing privacy concerns, data subject requests, and operational grievances.

2. Designated Grievance Officer Details

3. How to Submit a Privacy Grievance

You may submit your grievance through any of the following channels:

1. Online Privacy Portal: Fill out the secure form on our Privacy Requests Page to automatically generate a trackable ticket reference number.
2. Direct Email: Send a detailed message to support@vintiwebsolution.in with the subject line "Privacy Grievance – [Your Employee Code or Name]".

4. Resolution Timelines

• Acknowledgment: Within forty-eight (48) hours of receipt.
• Initial Review & Fact-Finding: Within seven (7) business days.
• Final Resolution / Action Notice: Within thirty (30) days from formal acknowledgment, in compliance with statutory guidance.

5. Escalation to Regulatory Authorities

If you do not receive a resolution within the specified timeline, or if you remain dissatisfied with the decision of our Grievance Officer, you retain the statutory right to escalate your complaint to the Data Protection Board of India pursuant to Section 13(3) of the Digital Personal Data Protection Act, 2023.